Returns
Our policy lasts 30 days. If 30 days have passed since your
purchase, unfortunately we cannot offer you a refund
or exchange.
To be eligible for a return, your item must be unused
and in the same condition that you received it.
It must also be in the original packaging.
Additional non-returnable items:
-Gift Cards
We require a receipt or proof of purchase to complete your
return.
Please do not send your purchase to our warehouse
as we collect returns in a different department.
There are some situations where only partial refunds are
given (if applicable):
- Any item not in its original condition, damaged or
missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected,
we will send you an email to notify you that we have
received your returned item.
We will also notify you if your refund is approved or denied.
If approved, your refund will be processed and a credit
will automatically be applied to your credit card or
original method of payment within a certain amount of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, check your bank account
again.
Then contact your credit card company, it may take some time
for the refund to be officially posted.
Next, contact your bank. There is often some processing time
before a refund is posted.
If you have done all of this and still have not received your
refund, please contact us at tessimete@gmail.com.
Replacements (if applicable)
We only replace items if they are defective or damaged.
If you need to exchange for the same item, please email us
at tessimete@gmail.com.
Gifts
If the item was marked as a gift when purchased and shipped
directly to you, you will receive a gift credit for the
value of your return. Once we receive the returned item,
a gift card will be mailed to you.
If the item was not marked as a gift when purchased,
or the gift giver had the order shipped to themselves to give
to you later, we will send a refund to the gift giver
and they will find out about your return.
Shipping
You will be responsible for paying for the shipping costs to
return your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be
deducted from your refund.
Depending on where you live, the time it takes for your
exchanged item to reach you may vary.
If you are shipping an item worth more than €75,
you should consider using a trackable shipping service
or purchasing shipping insurance.
We do not guarantee that we will receive your returned item.
